“As technology advances the entire concept of authority in industry may have to change. In process firms the relationships between superior and subordinate was much more like that between a travel agent and his clients than that between a foreman and operators in mass production. The process foreman's job was to arrange things within limits, set by the plant, which both he and the operators accepted.”

—  Joan Woodward

Source: Management and technology, Problems of Progress Industry, 1958, p. 30

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Joan Woodward7
British sociologist 1916–1971

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