“This paper develops a new theoretical model with which to examine the interaction between technology and organizations. Early research studies assumed technology to be an objective, external force that would have deterministic impacts on organizational properties such as structure. Later researchers focused on the human aspect of technology, seeing it as the outcome of strategic choice and social action. This paper suggests that either view is incomplete, and proposes a reconceptualization of technology that takes both perspectives into account. A theoretical model-- the structurational model of technology--is built on the basis of this new conceptualization, and its workings explored through discussion of a field study of information technology. The paper suggests that the reformulation of the technology concept and the structurational model of technology allow a deeper and more dialectical understanding of the interaction between technology and organizations. This understanding provides insight into the limits and opportunities of human choice, technology development and use, and organizational design. Implications for future research of the new concept of technology and structurational model of technology are discussed.”

— Wanda Orlikowski

Source: "The duality of technology" 1992, p. 389; Abstract

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Wanda Orlikowski 8

American computer scientist

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“As both technologies and organizations undergo dramatic changes in form and function, organizational researchers are increasingly turning to concepts of innovation, emergence, and improvisation to help explain the new ways of organizing and using technology evident in practice. With a similar intent, I propose an extension to the structurational perspective on technology that develops a practice lens to examine how people, as they interact with a technology in their ongoing practices, enact structures which shape their emergent and situated use of that technology. Viewing the use of technology as a process of enactment enables a deeper understanding of the constitutive role of social practices in the ongoing use and change of technologies in the workplace. After developing this lens, I offer an example of its use in research, and then suggest some implications for the study of technology in organizations.”

Wanda Orlikowski American computer scientist

Source: "Using technology and constituting structures", 2000, p. 404; Abstract

“Technology has always been a central variable in organizational theory, informing research and practice. Despite years of investigative effort there is little agreement on the definition and measurement of technology, and no compelling evidence on the precise role of technology in organizational affairs. I will argue that the divergent definitions and opposing perspectives associated with technological research have limited our understanding of how technology interacts with organizations, and that these incompatibilities cannot be resolved by mutual concession. What is needed is a reconstruction of the concept of technology, which fundamentally re-examines our current notions of technology and its role in organizations.”

Wanda Orlikowski American computer scientist

Source: "The duality of technology" 1992, p. 389

“Rather than positing design and use as disconnected moments or stages in a technology's lifecycle, the structurational model of technology posits artifacts as potentially modifiable throughout their existence. In attempting to understand technology as continually socially and physically constructed, it is useful to discriminate analytically between human action which affects technology and that which is affected by technology. I suggest that we recognize human interaction with technology as having two iterative modes: the design mode and the use mode. I emphasize that this distinction is an analytical convenience only, and that in reality these modes of interaction are tightly coupled.”

Wanda Orlikowski American computer scientist

Source: "The duality of technology" 1992, p. 408

“Two views on the scope of technology have pervaded (and shaped) studies of technology, reflecting the different claims to generalizability that researchers have intended with their work. The one set of studies has focused on technology as "hardware," that is, the equipment, machines, and instruments that humans use in productive activities, whether industrial or informational devices.”

Wanda Orlikowski American computer scientist

Source: "The duality of technology" 1992, p. 399

“Technology - and its relationship to organizational structures, processes, and outcomes - has long been of interest to organizational researchers. Over the years, different research perspectives on technology have developed in parallel with research perspectives on organizations - for example, contingency theory (Woodward 1965, Galbraith 1977, Carter 1984, Daft and Lengel 1986), strategic choice models (Child 1972, Buchanan and Boddy 1983, Davis and Taylor 1986, Zuboff 1988), Marxist studies (Braverman 1974, Edwards 1979, Shaiken 1985, Perrolle 1986), symbolic interactionist approaches (Kling 1991, Prasad 1993), transaction-cost economics (Malone et al. 1987, Ciborra 1993); network analyses (Barley 1990, Burkhardt and Brass 1990, Rice and Aydin 1991), practice theories (Suchman 1987, Button 1993, Hutchins 1995, Orr 1996), and structurational models”

Wanda Orlikowski American computer scientist

Barley 1986, Orlikowski 1992, DeSanctis and Poole 1994
Source: "Using technology and constituting structures", 2000, p. 404

“While numerous studies have dealt with the nature of organization-environment relations, the first major attempt to identify the types of organizational structure and managerial practice that are appropriate for different environmental conditions was conducted by Burns and Stalker, who studied twenty manufacturing firms in England and Scotland. Of these, fifteen were in the electronics industry, four were in research and development, and one was a major manufacturer. The particular environmental conditions examined were the rates of change in the scientific technology and the relevant product markets of the firms being studied.”

Arthur G. Bedeian (1946) American business theorist

1984; 190
Organizations: Theory and Analysis, 1984

“In sum, all the key technological developments that led to the internet were built around government institutions, major universities and research centers. The Internet did not orginate in the business world. It was too daring a technology, too expensive a project, and too risky an initiative to be assumed by profit-oriented organizations.”

Manuel Castells (1942) Spanish sociologist (b.1942)

Source: The Internet Galaxy - Reflections on the Internet, Business, and Society (2001), Chapter 1, Lessons from the History of the Internet, p. 22

“By technology is meant the actions that an individual performs upon an object, with or without the aid of tools or mechanical devices, in order to make some change in that object. The object, or 'raw material', may be a living being, human or otherwise, a symbol, or an Inanimate object. People are raw materials in people-changing or people-processing organizations; symbols are materials in banks, advertising agencies, and some research organizations; the interactions of people are raw materials to be manipulated by administrators in organizations; boards of directors, committees, and councils are usually Involved with the changing or processing of symbols and human interactions, and so on.”

Charles Perrow (1925–2019) American sociologist

Source: 1960s, "A Framework for the Comparative Analysis of Organizations", 1967, p. 195

“No new choices are introduced by raising the specter of disaster. These become opportunities for swearing new allegiance to technology. The solution is to discover new technologies that will correct and modify the harm either potentially or already caused by present technologies.”

Donald Phillip Verene (1937) philosopher

Source: Philosophy and the Return to Self-Knowledge (1997), p. 178

“People Propose, Science Studies, Technology Conforms.”

Donald A. Norman (1935) American academic

Things That Make Us Smart (1993), Epilogue.

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