“In the phrase, "quality control" the word control represents a management tool with four steps:
a. Setting quality standards.
b. Appraising conformance to these standards.
c. Acting when the standards are exceeded.
d. Planning for improvements in the standards.”

—  Armand V. Feigenbaum

Source: Quality Control: Principles, Practice, and Administration. 1951, p. 1

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Armand V. Feigenbaum photo
Armand V. Feigenbaum8
American businessman 1922–2014

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Source: Quality Control: Principles, Practice, and Administration. 1951, p. 1

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