Elton Mayo: Quotes about change

“The history of the twelve-week return to the so-called original conditions of work is soon told. The daily and weekly output rose to a point higher than at any other time and in the whole period "there was no downward trend." At the end of twelve weeks, in period thirteen, the group returned, as had been arranged, to the conditions of period seven with the sole difference that whereas the Company continued to supply coffee or other beverage for the mid-morning lunch, the girls now provided their own food. This arrangement lasted for thirty-one weeks—much longer than any previous change. Whereas in period twelve the group's output had exceeded that of all the other performances, in period thirteen, with rest-pauses and refreshment restored, their output rose once again to even greater heights”

Elton Mayo

Source: The Human Problems of an Industrial Civilisation, (1933), p. 65, chapter 3: The Hawthorne experiment Western Electric Company

Food , History , Girl , Coffee

“The human aspect of industry has changed very considerably in the last fifty years. The nature and range of these changes are still partly unknown to us, but the question of their significance is no longer in dispute. Whereas the human problems of industry were regarded until recently as lying within the strict province of the specialist, it is now beginning to be realized that a clear statement of such problems in particular situations is necessary to the effective thinking of every business administrator and every economic expert.”

Elton Mayo

Source: The Human Problems of an Industrial Civilisation, (1933), p. 1, Chapter 1: Fatigue; Lead paragraph

Lying , Question , Business , Nature

“One friend, one person who is truly understanding, who takes the trouble to listen to us as we consider our problem, can change our whole outlook on the world.”

Elton Mayo

Elton Mayo, cited in: Edward William Bok (1947), Ladies' Home Journal.Vol. 64, p. 246

World , Understanding , Problem , Change

“In the nineteenth century there was an iU-founded hope that some species of political remedy for industrial ills might be discovered; this hope has passed. There have been very considerable political changes, both generally and also in particular national systems, since the end of the war in 1918. But the human problems of industrial organization remain identical for Moscow, London, Rome, Paris, and New York. As ever in human affairs, we are struggling against our own ignorance and not against the machinations of a political adversary.”

Elton Mayo

Source: The Human Problems of an Industrial Civilisation, (1933), p. 1, Chapter 1: Fatigue

War , Hope , Problem , Change

“Little of the old establishment survives in modern industry: the emphasis is upon change and adaptability; the rate of change mounts to an increasing tempo. We have in fact passed beyond that stage of human organisation in which effective communication and collaboration were secured by established routines of relationship. For this change, physico-chemical and technical development are responsible. It is no longer possible for an industrial society to assume that the technical processes of manufacture will exist unchanged for long in any type of work. On the contrary, every industry is constantly seeking to change, not only its methods, but the very materials it uses; this development has been stimulated by the war.”

Elton Mayo

Source: The Social Problems of an Industrial Civilisation, 1945, p. 13; Partly cited in: Lyndall Urwick & Edward Brech (1949). The Making Of Scientific Management Volume III https://archive.org/stream/makingofscientif032926mbp#page/n241/mode/1up, p. 216

War , Communication , Change

“It had become clear that the itemized changes experimentally imposed, although they could perhaps be used to account for minor differences between one period and another, yet could not be used to explain the major change - the continually increasing production. This steady increase as represented by all the contemporary records seemed to ignore the experimental changes in its upward development.”

Elton Mayo

Source: The Human Problems of an Industrial Civilisation, (1933), p. 65, chapter 3: The Hawthorne experiment Western Electric Company

Change