Elton Mayo: Industry

“So long as commerce specializes in business methods which take no account of human nature and social motives, so long may we expect strikes and sabotage to be the ordinary accompaniment of industry. Sabotage is essentially a protest of the human spirit against dull mechanism. And the emphasis which democracy places upon political methods tends to transform mere sporadic acts of sabotage into an organized conspiracy against society.”

Elton Mayo

Source: Democracy and freedom. 1919, p. 56

Democracy , Motivation , Business , Nature

“Revolution or civil war is the only outcome of the present irreconcilable attitude of Australian political parties. The methods of "democracy," far from providing a means of solving the industrial problem, have proved entirely inadequate to the task. Political organization has been mistaken for political education; the party system has accentuated and added to our industrial difficulties. Democracy has done nothing to help society to unanimity, nothing to aid the individual to a sense of social function.”

Elton Mayo

Source: Democracy and freedom. 1919, p. 44; Cited in: Wood & Wood (2004, 78).

War , Education , Democracy , Problem

“The human aspect of industry has changed very considerably in the last fifty years. The nature and range of these changes are still partly unknown to us, but the question of their significance is no longer in dispute. Whereas the human problems of industry were regarded until recently as lying within the strict province of the specialist, it is now beginning to be realized that a clear statement of such problems in particular situations is necessary to the effective thinking of every business administrator and every economic expert.”

Elton Mayo

Source: The Human Problems of an Industrial Civilisation, (1933), p. 1, Chapter 1: Fatigue; Lead paragraph

Lying , Question , Business , Nature

“What social and industrial research has not sufficiently realised as yet is that… minor irrationalities of the “average normal” person are cumulative in their effect. They may not cause “breakdown” in the individual but they do cause “breakdown” in the industry.”

Elton Mayo

Elton Mayo, “Irrationalty and Revery”, Journal of Personnel Research, March 1933, p.482; Cited in: Ionescu, G.G., & A.L. Negrusa. "Elton Mayo, an Enthusiastical Managerial Philosopher." Revista de Management Comparat International 14.5 (2013): 671.

Personality

“In the nineteenth century there was an iU-founded hope that some species of political remedy for industrial ills might be discovered; this hope has passed. There have been very considerable political changes, both generally and also in particular national systems, since the end of the war in 1918. But the human problems of industrial organization remain identical for Moscow, London, Rome, Paris, and New York. As ever in human affairs, we are struggling against our own ignorance and not against the machinations of a political adversary.”

Elton Mayo

Source: The Human Problems of an Industrial Civilisation, (1933), p. 1, Chapter 1: Fatigue

War , Hope , Problem , Change

“Little of the old establishment survives in modern industry: the emphasis is upon change and adaptability; the rate of change mounts to an increasing tempo. We have in fact passed beyond that stage of human organisation in which effective communication and collaboration were secured by established routines of relationship. For this change, physico-chemical and technical development are responsible. It is no longer possible for an industrial society to assume that the technical processes of manufacture will exist unchanged for long in any type of work. On the contrary, every industry is constantly seeking to change, not only its methods, but the very materials it uses; this development has been stimulated by the war.”

Elton Mayo

Source: The Social Problems of an Industrial Civilisation, 1945, p. 13; Partly cited in: Lyndall Urwick & Edward Brech (1949). The Making Of Scientific Management Volume III https://archive.org/stream/makingofscientif032926mbp#page/n241/mode/1up, p. 216

War , Communication , Change

“The statements of academic psychology often seem to imply that logical thinking is a continuous function of the mature person — that the sufficiently normal infant develops from syncretism and non-logic to logic and skilled performance. Such a description seems to be supported by much of the work of Piaget, of Claparede, and, with respect to the primitive, by Levy-Bruhl. If one examines the facts with care, either in industry or in clinic, one finds immediately that this implication, so flattering to the civilized adult, possesses only a modicum of truth. Indeed, one may go further and say that it is positively misleading.”

Elton Mayo

Source: The Social Problems of an Industrial Civilisation, 1945, p. 42; Partly cited in Urwick & Brech (1949, 216)

Truth , Support , Thinking , Personality