Don Soderquist: Thing

“Customer loyalty doesn’t just happen; you have to work on it every day. It isn’t only big things; it’s a lot of the little things done over and over again. Over time, these little things demonstrate to your customers that you really do care about them and are genuinely interested in satisfying them. It is important to understand that you don’t do it only to increase sales, you do it because it’s the right thing to do.”

Don Soderquist

Don Soderquist “ The Wal-Mart Way: The Inside Story of the Success of the World's Largest Company https://books.google.com/books?id=mIxwVLXdyjQC&lpg=PR9&dq=Don%20Soderquist&pg=PR9#v=onepage&q=Don%20Soderquist&f=false, Thomas Nelson, April 2005, p. 92. On Doing Things Right

“A bottom line principle of business—and life—is, to do what is right, even when no one else is looking. Likewise, we ought to do the right thing even if others around us seem to be backwards.”

Don Soderquist

Don Soderquist “ Live Learn Lead to Make a Difference https://books.google.com/books?id=s0q7mZf9oDkC&lpg=pg=PP1&dq=Don%20Soderquist&pg=PP1#v=onepage&q&f=false, Thomas Nelson, April 2006 p. 145-146. On Acting with Integrity

“Too many leaders are afraid of letting their minds wander too far; they put fences around their dreams. If you want to accomplish great things, you must dare to venture beyond today’s realities. The thinking behind ‘Imagine the Possible’ was that we needed to push even further, beyond the self-imposed limits of our current thought processes and previous experiences.”

Don Soderquist

Don Soderquist “ The Wal-Mart Way: The Inside Story of the Success of the World's Largest Company https://books.google.com/books?id=mIxwVLXdyjQC&lpg=PR9&dq=Don%20Soderquist&pg=PR9#v=onepage&q=Don%20Soderquist&f=false, Thomas Nelson, April 2005, p. 107. On Leading Well

“Listen. Listening is one of those dynamics that sounds like the easiest thing in the world to do, but in reality is one of the hardest.”

Don Soderquist

Don Soderquist “ Live Learn Lead to Make a Difference https://books.google.com/books?id=s0q7mZf9oDkC&lpg=pg=PP1&dq=Don%20Soderquist&pg=PP1#v=onepage&q&f=false, Thomas Nelson, April 2006 p. 87. On Listening

“It is vital for a leader to carefully dialogue with people to set goals that stretch them and grow the organization. He or she can push—but the goals must also be achievable and supported with adequate resources. The worst thing a leader can do if people react negatively to an unrealistic goal is ignore their concerns simply tell them to ‘do whatever it takes.’ What too often happens is that the people take the leader at face value and begin cutting corners, which may in turn lead to stretching or reshaping the truth, to that point that good people make bad and possibly illegal or unethical choices.”

Don Soderquist

Don Soderquist “ The Wal-Mart Way: The Inside Story of the Success of the World's Largest Company https://books.google.com/books?id=mIxwVLXdyjQC&lpg=PR9&dq=Don%20Soderquist&pg=PR9#v=onepage&q=Don%20Soderquist&f=false, Thomas Nelson, April 2005, p. 113. On Leading Well

“One of the greatest things Sam Walton taught me is that a leader stays involved in his business and close to his people so that he can determine the best course of action without wasting time.”

Don Soderquist

Don Soderquist “ The Wal-Mart Way: The Inside Story of the Success of the World's Largest Company https://books.google.com/books?id=mIxwVLXdyjQC&lpg=PR9&dq=Don%20Soderquist&pg=PR9#v=onepage&q=Don%20Soderquist&f=false, Thomas Nelson, April 2005, p. 118. On Leading Well

“Do things right the first time. If you don’t have time to do a job once, you certainly don’t have time to do it again.”

Don Soderquist

Don Soderquist “ Live Learn Lead to Make a Difference https://books.google.com/books?id=s0q7mZf9oDkC&lpg=pg=PP1&dq=Don%20Soderquist&pg=PP1#v=onepage&q&f=false, Thomas Nelson, April 2006 p. 58. On Doing Things Right

“Bottom line: it is clear that few things will diminish your life more quickly and profoundly than being ungrateful. Conversely, nothing will enlarge your life more quickly and dramatically than gratitude. I know poor people who are convinced they are rich.”

Don Soderquist

Don Soderquist “ Live Learn Lead to Make a Difference https://books.google.com/books?id=s0q7mZf9oDkC&lpg=pg=PP1&dq=Don%20Soderquist&pg=PP1#v=onepage&q&f=false, Thomas Nelson, April 2006 p. 37. On Expressing Gratitude

“I believe there are hundreds and thousands of stories just waiting to be written by organizations and companies who have leaders that inspire people to accomplish things that seem impossible. The only way that can happen, though, is if the leader believes it is possible—has even a mustard seed of faith—and can convince his people that the seemingly impossible is indeed possible.”

Don Soderquist

Don Soderquist “ The Wal-Mart Way: The Inside Story of the Success of the World's Largest Company https://books.google.com/books?id=mIxwVLXdyjQC&lpg=PR9&dq=Don%20Soderquist&pg=PR9#v=onepage&q=Don%20Soderquist&f=false, Thomas Nelson, April 2005, p. 106. On Leading Well

“Striving for excellence means never being satisfied—always doing things to keep improving, even if it means changing everything we do. It means we never feel that we have arrived. We don’t believe our press clippings. We don’t get complacent and pat ourselves on the backs. We talk about what we could have done better. We believe that we can achieve extraordinary results when we strive for excellence in all we do.”

Don Soderquist

Don Soderquist “ The Wal-Mart Way: The Inside Story of the Success of the World's Largest Company https://books.google.com/books?id=mIxwVLXdyjQC&lpg=PR9&dq=Don%20Soderquist&pg=PR9#v=onepage&q=Don%20Soderquist&f=false, Thomas Nelson, April 2005, p. 33. On Striving for Excellence