“The best apology is changed behavior.”

“Cultural change is the statistical product of the separate behavioral responses of large numbers of human beings who cope as best they can with social existence.”

“The best way to apologize to a man is to trip him in a secluded part of the garden.”

“If you want to change attitudes, start with a change in behavior.”

“The truth is that nobody is owed an apology for anything. Apologies are lovely when they happen. But they change nothing. They do not reverse actions or correct damage. They are merely nice to hear.”

“True repentance involves a change of heart and not just a change of behavior.”

“Right actions for the future are the best apologies for wrong ones in the past – the best evidence of regret for them that we can offer, or the world receive.”

“… had just apologized to me. Hell must have been experiencing some climate change.”

“Businesses have changed when the public came to expect and require different behavior, to reward businesses for behavior that the public wanted, and to make things difficult for businesses practising behaviors that the public didn't want. I predict that in the future, just as in the past, changes in public attitudes will be essential for changes in businesses' environmental practices.”

“You cannot shame or belittle people into changing their behaviors.”