“The well-served customer…is an appreciating asset. Every small act on her or his behalf ups the odds of repeat business, add-on business, and priceless word-of-mouth referral.”
January 4, 2016
Tom Peters Daily, Weekly Quote
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Tom Peters 50
American writer on business management practices 1942Related quotes
“If you serve the business, it will serve you. Serve the business, serve the team.”
Interview with Franchise Times http://www.franchisetimes.com/April-2017/How-Jimmy-Johns-landed-FTs-deal-of-the-year/
Don Soderquist “ The Wal-Mart Way: The Inside Story of the Success of the World's Largest Company https://books.google.com/books?id=mIxwVLXdyjQC&lpg=PR9&dq=Don%20Soderquist&pg=PR9#v=onepage&q=Don%20Soderquist&f=false, Thomas Nelson, April 2005, p. 178.
On Leading Well
“Industrial design keeps the customer happy, his client in the black and the designer busy.”
Raymond Loewy (ca. 1949); Cited in: Paul Greenhalgh (1993) Quotations and Sources on Design and the Decorative Arts. p. 117
Counterterrorism and Cybersecurity: Total Information Awareness (2nd Edition), 2015
Source: Quoted in Could Honduras Shift Left? A Look at Xiomara Castro, by Brendan O'Boyle, America's Quarterly, October 14, 2021
“The purpose of business is to create and keep a customer.”
Variant: There is only one valid definition of a business purpose: to create a customer.
Source: 1930s- 1950s, The Practice of Management (1954), p. 37
“Customers don't ask to see your business plan.”
Not All Who Wander Are Lost, K&S Ranch, 2010, p. 40.
“No business plan survives its first contact with customers.”
Source: The Startup Owner’s Manual (2012), p. 53.