“The supposition is prevalent the world over that there would be no problems in production or service if only our production workers would do their jobs in the way that they were taught. Pleasant dreams. The workers are handicapped by the system, and the system belongs to the management.”

— W. Edwards Deming

Source: Out Of The Crisis (1982), p. 134

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W. Edwards Deming 33

American professor, author, and consultant 1900–1993

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“Loss of market begets unemployment. Emphasis has been on short-term profit, to the undernourishment of plans that might generate new product and service that would keep the company alive and provide jobs and more jobs. It is no longer socially acceptable performance to lose market and to dump hourly workers on to the heap of unemployed.
The basic sickness of American industry and resulting unemployment is failure of top management to manage. Loss of market, and unemployment, are not foreordained. They are not inevitable. They are not acceptable. The day is past when people in management need not know anything about management by which I mean to include problems of production, supervision, training.”

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“What economists call over-production is but a production that is above the purchasing power of the worker, who is reduced to poverty by Capital and State.”

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Context: What economists call over-production is but a production that is above the purchasing power of the worker, who is reduced to poverty by Capital and State. Now, this sort of over-production remains fatally characteristic of the present capitalist production, because — Proudhon has already shown it — workers cannot buy with their salaries what they have produced and at the same time copiously nourish the swarm of idlers who live upon their work.
The very essence of the present economic system is, that the worker can never enjoy the well-being he has produced, and that the number of those who live at his expense will always augment. The more a country is advanced in industry, the more this number grows. Inevitably, industry is directed, and will have to be directed, not towards what is needed to satisfy the needs of all, but towards that which, at a given moment, brings in the greatest temporary profit to a few. Of necessity, the abundance of some will be based on the poverty of others, and the straitened circumstances of the greater number will have to be maintained at all costs, that there may be hands to sell themselves for a part only of that which they are capable of producing; without which, private accumulation of capital is impossible!
These characteristics of our economical system are its very essence. Without them, it cannot exist; for, who would sell his labor power for less than it is capable of bringing in, if he were not forced thereto by the threat of hunger?
And those essential traits of the system are also its most crushing condemnation.

“In this world, as in our own, nearly all the chief means of production, nearly all the land, mines, factories, railways, ships, were controlled for private profit by a small minority of the population. These privileged individuals were able to force the masses to work for them on pain of starvation. The tragic farce inherent in such a system was already approaching. The owners directed the energy of the workers increasingly toward the production of more means of production rather than to the fulfilment of the needs of individual life. For machinery might bring profit to the owners; bread would not. With the increasing competition of machine with machine, profits declined, and therefore wages, and therefore effective demand for goods. Marketless products were destroyed, though bellies were unfed and backs unclad. Unemployment, disorder, and stern repression increased as the economic system disintegrated. A familiar story!”

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“Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.”

W. Edwards Deming (1900–1993) American professor, author, and consultant

Source: Out Of The Crisis (1982), p. 23 (Point 5 from the "Condensation of the 14 Points for Management" presented in Chapter 2)

“The supposition is prevalent the world over that there would be no problems in production or service if only our production workers would do their jobs in the way that they were taught. Pleasant dreams. The workers are handicapped by the system, and the system belongs to the management.”

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