“Knowledge workers have high degrees of expertise, education, or experience, and the primary purpose of their jobs involves the creation, distribution or application of knowledge.”

Source: Thinking for a Living, 2005, p. 9

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Thomas H. Davenport 11
American academic 1954

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“One should not label a firm as knowledge-intensive unless exceptional and valuable expertise dominates commonplace knowledge.”

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Source: Learning by knowledge‐intensive firms," 1992, p. 716
Context: In deciding whether a firm is knowledge-intensive, one ought to weigh its emphasis on esoteric expertise instead of widely shared knowledge. Everybody has knowledge, most of it widely shared, but some idiosyncratic and personal. If one defines knowledge broadly to encompass what everybody knows, every firm can appear knowledge-intensive. One loses the value of focusing on a special category of firms. Similarly, every firm has some unusual expertise. To make the knowledge-intensive firm a useful category, one has to require that exceptional expertise make important contributions. One should not label a firm as knowledge-intensive unless exceptional and valuable expertise dominates commonplace knowledge.

“Ultimately, knowledge worker performance comes down to the behaviors of individual knowledge workers.”

Thomas H. Davenport (1954) American academic

Source: Thinking for a Living, 2005, p. 111

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“If happiness is the absence of fever then I will never know happiness. For I am posessed by a fever for knowledge, experience and creation.”

Anaïs Nin (1903–1977) writer of novels, short stories, and erotica

Variant: If what Proust says is true, that happiness is the absence of fever, then I will never know happiness. For I am possessed by a fever for knowledge, experience, and creation.

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