“Outsiders act as employees, employees act as outsiders. New relationships blur the roles of employees and customers to the point of unity. They reveal the customer and the company as one.”

“Great fit and synergism for both companies and excellent outcome for employees, customers and shareholders.”

“Just like a good customer, it is more effective to retain key employees than to replace them.”

“I have always made it a point to know our employees, to visit every facility of our company, and to try to meet and know every single employee.”

“Companies have a responsibility to train and retrain their employees.”

“What to an outsider will be no more than the vigorous presentation of a conviction, to an employee may be the manifestation of a determination which it is not safe to thwart.”

“The most important mission for a Japanese manager is to develop a healthy relationship with his employees, to create a familylike feeling within the corporation, a feeling that employees and managers share the same fate.”

“The best company management is one that combines a sense of corporate greatness and destiny, with empathy for - and fidelity to - the average employee.”

“Creating in all employees the awareness that their best efforts are essential and that they will share in the rewards of the company's success.”

“Success is empty if you arrive at the finish line alone. The best reward is to get there surrounded by winners. The more winners you can bring with you-whether they are employees, customers, shareholders-the more gratifying the victory.”