“The first task of administrative theory is to develop a set of concepts that will permit the description, in terms relevant to the theory, of administrative situations. These concepts, to be scientifically useful, must be operational; that is, their meanings must correspond to empirically observable facts or situations.”

— Herbert A. Simon , book Administrative Behavior

Source: 1940s-1950s, Administrative Behavior, 1947, p. 43.

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Herbert A. Simon 58

American political scientist, economist, sociologist, and p… 1916–2001

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