“The first of the two cases which we are about to discuss concerns a large-scale Parisian administrative organization which may be described as rigid, standardized, and impersonal, and which seems unable to cope with the human and technical problems engendered by its recently accelerated growth. Its hierarchical structure, its promotional system, and its principles of organization are extremely simple. The behavior of its different categories of personnel, as actors within its social system, is therefore much easier to analyze. The actors appear to be both extremely rational and extremely predictable, as if they were playing a game that followed an experimental model. We shall use the opportunity afforded by such a situation to try to understand better one of the most fundamental problems usually associated with the concept of bureaucracy, the problem of routine.”

— Michel Crozier

Source: The Bureaucratic Phenomenon, 1954, p. 12; Lead paragraph chapter 1

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Michel Crozier 5

French sociologist 1922–2013

Daniel Katz (1903–1998) American psychologist

Daniel Katz (1964) ""The motivational basis of organizational behavior". In: Behavioral science, 1964. p. 132

“The social system is, thus, a very complex entity. As an organization of human interests, activities and commitments, it must be viewed as a system and in functional perspective. This is the key to its lines of organization, its modes of differentiation, and its integration. Such a system may be considered as both structure and process, in different aspects and for different scientific purposes. Structurally, we have suggested that there is a double basis for systematizing differentiation and variation : that internal to the primary social system itself and that involved in its relations to its primary environments, as analyzed with reference to the general system of action. Processually, the categories of analysis must follow from and integrate with those of structure. I suggest that, given the central position language as definitive of human society, the more differentiated and specialized symbolic media of interchange constitute the master scheme for the systematic analysis of social system processes.”

Talcott Parsons (1902–1979) American sociologist

Talcott Parsons (1968) "Systems Analysis: Social Systems" in: David L. Sills ed. International Encyclopedia of the Social Sciences. p. 472

“In concept a feedback system is a closed system. Its dynamic behavior arises within its internal structure. Any action which is essential to the behavior of the mode being investigated must be included inside the system boundary.”

Jay Wright Forrester (1918–2016) American operations researcher

Source: Principles of Systems (1968), p. 4-1 as cited in: Richardson, George P. " Reflections on the foundations of system dynamics http://obssr.od.nih.gov/issh/2012/files/Richardson%202011.pdf." System Dynamics Review 27.3 (2011): 219-243.

“At the time of its initial publication, Public Administration helped to define this field of study and practice by introducing two major new emphases: an orientation toward human behavior and human relations in organizations, and an emphasis on the interaction between administration, politics, and policy. Without neglecting more traditional concerns with organization structure, Simon, Thompson, and Smithburg viewed administration in its behavioral and political contexts. The viewpoints they express still are at the center of public administration's concerns.”

Herbert A. Simon (1916–2001) American political scientist, economist, sociologist, and psychologist

Book abstract, 1991
1940s-1950s, Public administration, 1950

“The relations outlined on an organization chart provide a framework within which fuller and more spontaneous human behavior takes place. The formal system may draw upon that behavior for added strength; it will in its turn be subordinated to personal and group egotism.”

Philip Selznick (1919–2010) American sociologist

Source: Leadership in Administration: A Sociological Interpretation, 1957, p. 29

“A living system, due to its circular organization, is an inductive system and functions always in a predictive manner: what happened once will occur again. Its organization, (genetic and otherwise) is conservative and repeats only that which works. For this same reason living systems are historical systems; the relevance of a given conduct or mode of behavior is always determined in the past.”

Humberto Maturana (1928) Chilean biologist and philosopher

Source: Biology of Cognition (1970), p. 26-27.

“We are organization watchers in our role as citizens. Increasing attention has been ﬁxed in recent years upon the functioning of society’s organizations: its large corporations and its governments. Hence this could also be described as a book for Everyman–for it proposes a way of thinking about organizational issues that concern us all.”

Herbert A. Simon (1916–2001) American political scientist, economist, sociologist, and psychologist

Simon (1975, p. ix); As cited in Stefano Franchi(2006) " Herbert simon, anti-philosopher http://cleinias.org/sites/default/files/Simon-anti-Philosopher-preprint.pdf." Computing and Philosophy. p. 34.
1960s-1970s

“Analysis of a system reveals its structure and how it works. It provides the knowledge required to make it work efficiently and to repair it when it stops working. Its product is know-how, knowledge, not understanding. To enable a system to perform effectively we must understand it—we must be able to explain its behavior—and this requires being aware of its functions in the larger systems of which it is a part.”

Russell L. Ackoff (1919–2009) Scientist

Source: 1990s, Re-Creating the Corporation (1999), p. 12.

“The strength of Commonwealth lies in its diversity and it to be mindful of bearing economic, social, political and cultural systems which comprise its membership … Its commonality lies in its connection to humanity, in the main it has provided an invariable forum whose members to open and continue meaningful issues of concern.”

Joni Madraiwiwi (1957–2016) Fijian politician

Opening address to the Commonwealth Parliamentary Association conference in Nadi, 6 September 2005.

“Our concern is solely with the basic structure of society and its major institutions and therefore with the standard cases of social justice.”

John Rawls book A Theory of Justice

Source: A Theory of Justice (1971; 1975; 1999), Chapter II, Section 10, pg. 58

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Michel Crozier 5

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