“Change should be a friend. It should happen by plan, not by accident.”

— Philip B. Crosby

Philip B. Crosby (1995), Reflections on Quality.

Adopted from Wikiquote. Last update June 3, 2021. History

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Philip B. Crosby 11

Quality guru 1926–2001

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“Change should be a friend. It should happen by plan, not by accident.”

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