Source: 1940s, Economic Analysis, 1941, p. 377
“A business process is a collection of activities that takes one or more kinds of input and creates an output that is of value to the customer. A business process has a goal and is affected by events occurring in the external world or in other processes.”
Source: Reengineering the Corporation, 1993, p. 35
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Michael Hammer 14
American academic 1948–2008Related quotes
Process Innovation: Reengineering Work through Information Technology, 1993

Source: ARIS architecture and reference models for business process management (2000), p. 379.

Trump: How to Get Rich (2004), p. 86
2000s
Source: 1940s, Economic Analysis, 1941, p. 380

The Age of Spiritual Machines: When Computers Exceed Human Intelligence (1999)
Source: Enterprise architecture as strategy, 2006, p. 47
Thomas H. Davenport, "Need radical innovation and continuous improvement? Integrate process reengineering and TQM." Planning Review 21.3 (1993): 6-12.
Source: Systems Thinking, Systems Practice, 1981, p. 223 as cited in: Gillian Ragsdell, Daune West, Jennifer Wilby (2002) Systems Theory and Practice in the Knowledge Age. p. 82. In the original quote Checkland summarised his earlier work with Smyth published in 1976.