“The system always kicks back. — Systems get in the way— or, in slightly more elegant language: Systems tend to oppose their own proper functions. Systems tend to malfunction conspicuously just after their greatest triumph.”

— John Gall

Source: Systemantics: the underground text of systems lore, 1986, p. 27 cited in: Kevin Kelly (1988) Signal: communication tools for the information age. p. 7

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John Gall13

American physician 1925–2014

John Gall (1925–2014) American physician

Source: Systemantics: the underground text of systems lore, 1986, p. 35 cited in: Kevin Kelly (1988) Signal: communication tools for the information age. p. 7

“An information retrieval system will tend not to be used whenever it is more painful and troublesome for a customer to have information than for him not to have it… Where an information retrieval system tends not to be used, a more capable information retrieval system may tend to be used even less.”

Calvin Mooers (1919–1994) American computer scientist

Calvin Mooers (1959) Mooers' law: or, why some retrieval systems are used and others are not. p. 138

“Simplicity in a system tends to increase that system’s efficiency. Because less can go wrong with fewer parts, less will. Complexity in a system tends to increase that system’s inefficiency; the greater the number of variables, the greater the probability of those variables clashing, and in turn, the greater the potential for conflict and disarray. Because more can go wrong, more will. That is why centralized systems are inclined to break down quickly and become enmeshed in greater unintended consequences.”

L. K. Samuels (1951) American writer

Source: In Defense of Chaos: The Chaology of Politics, Economics and Human Action, (2013), p. 191

“Systems Are Seductive. They promise to do a hard job faster, better, and more easily than you could do it by yourself. But if you set up a system, you are likely to find your time and effort now being consumed in the care and feeding of the system itself. New problems are created by its very presence. Once set up, it won't go away, it grows and encroaches. It begins to do strange and wonderful things. Breaks down in ways you never thought possible. It kicks back, gets in the way, and opposes its own proper function. Your own perspective becomes distorted by being in the system. You become anxious and push on it to make it work. Eventually you come to believe that the misbegotten product it so grudgingly delivers is what you really wanted all the time. At that point encroachment has become complete. You have become absorbed. You are now a systems person.”

John Gall (1925–2014) American physician

Source: General systemantics, an essay on how systems work, and especially how they fail..., 1975, p. 90 as cited in: Robert B. Seidensticker (2006) Future Hype: The Myths of Technology Change. p. 45

“A leader has to know how the system functions - not just the system of government but the whole social and economic system, including business, the unions, and the universities.”

Jean Chrétien (1934) 20th Prime Minister of Canada

Source: Straight From The Heart (1985), Chapter Three, The Business Of politics, p. 76

“If anyone believes that the enforcement of laws will be stopped if I am done away with, that they are more than wrong, because I am not the system. The system will keep on functioning and no one will get amnesty by getting one or two state officials out of the way.”

Zoran Đinđić (1952–2003) Serbian politician

Politika, 20.02.2003.

“The architecture of a system can be defined as the functional appearance of the system to the user.”

Gerrit Blaauw (1924–2018) Dutch computer scientist

Blaauw (1972) cited in: Gerritt A Blaauw (1976) Digital system implementation. p. 6

“The techno-industrial system is exceptionally tough due to its so-called "democratic" structure and its resulting flexibility. Because dictatorial systems tend to be rigid, social tensions and resistance can be built up in them to the point where they damage and weaken the system and may lead to revolution. But in a "democratic" system, when social tension and resistance build up dangerously the system backs off enough, it compromises enough, to bring the tensions down to a safe level.”

Theodore Kaczynski (1942) American domestic terrorist, mathematician and anarchist

"Why The System Is Tough", point 4
Hit Where It Hurts (2002)

“Whenever a system of communication evolves, there is always the danger that some will exploit the system for their own ends.”

Richard Dawkins book The Selfish Gene

Source: The Selfish Gene (1976, 1989), Ch. 4. The Gene machine

“The concept of a system is not a simple or unique one. There are many different kinds of systems, and different systems may be organized and operated in different ways. As individuals we all belong to some social system, we participate in an economic system, we are the product of several educational systems, and we are members of one or more family systems. In a similar fashion, the equipment of which physical systems are made may be members of many other systems, such as electrical, mechanical, sensing, actuating, energy, materials, and/or information systems. One of the challenges to the person who engineers a system is to find the many alternative ways in which the function, the operation, and/or the equipment of concern and interest may be considered, understood, and made to perform most effectively.”

Harold Chestnut (1917–2001) American engineer

Source: Systems Engineering Tools, (1965), Systems Engineering Methods (1967), p. 1: First paragraph of Ch. 1. The Environment for System Engineering Methods

“The system always kicks back. — Systems get in the way— or, in slightly more elegant language: Systems tend to oppose their own proper functions. Systems tend to malfunction conspicuously just after their greatest triumph.”

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