“No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service.”
Step 3, p. 69
The Heart of Change, (2002)
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John P. Kotter 26
author of The heart of Change 1947Related quotes

Interview with Recode: "Oracle co-CEO Mark Hurd on Recode Decode" https://www.recode.net/2017/7/5/15917638/transcript-oracle-co-ceo-mark-hurd-onstage-cloud-computing-saas-on-recode-decode (05 July 2017)

As cited in: Jay Conrad Levinson (1999), Mastering Guerrilla Marketing. p. 218
Marketing Management: Analysis, Planning, Implementation and Control, 1967

“The issue truth-versus-untruth is as far as possible kept in the background.”
"The Prevention of Literature" (1946)
Context: The enemies of intellectual liberty always try to present their case as a plea for discipline versus individualism. The issue truth-versus-untruth is as far as possible kept in the background. Although the point of emphasis may vary, the writer who refuses to sell his opinions is always branded as a mere egoist. He is accused, that is, either of wanting to shut himself up in an ivory tower, or of making an exhibitionist display of his own personality, or of resisting the inevitable current of history in an attempt to cling to unjustified privileges.

Source: The Wine of Violence (1981), Chapter 4 (p. 46)

OSCON 2002
Context: This is not a left and right issue. This is the important thing to recognize: This is not about conservatives versus liberals.
In our case, in Eldred, we have this brief filed by 17 economists, including Milton Friedman, James Buchanan, Ronald Kost, Ken Arrow, you know, lunatics, right? Left-wing liberals, right? Friedman said he'd only join if the word "no-brainer" existed in the brief somewhere, like this was a complete no-brainer for him. This is not about left and right. This is about right and wrong. That's what this battle is.
Source: Game-Changing Strategies, 2013, p. 66

Book summary
The great transition (1995)