Book 4; Universal Love III
Mozi
“That's all window dressing. That's not fundamental. That's not getting at change and the transformation that must take place. Sure we have to solve problems. Certainly stamp out the fire. Stamp out the fire and get nowhere. Stamp out the fires puts us back to where we were in the first place. Taking action on the basis of results without theory of knowledge, without theory of variation, without knowledge about a system. Anything goes wrong, do something about it, overreacting; acting without knowledge, the effect is to make things worse. With the best of intentions and best efforts, managing by results is, in effect, exactly the same, as Dr. Myron Tribus put it, while driving your automobile, keeping your eye on the rear view mirror, what would happen? And that's what management by results is, keeping your eye on results.”
The Deming of America, Documentary broadcast on the PBS network (1991)
Help us to complete the source, original and additional information
W. Edwards Deming 33
American professor, author, and consultant 1900–1993Related quotes

Source: "Discipleship in the New Age" (1944), p. 475

“Without reading, we are all without light in the dark, without fire in the cold.”
Source: Tortall and Other Lands: A Collection of Tales

Ronald H. Coase (1984). "The New Institutional Economics." Journal of Institutional and Theoretical Economics 140 (March): 299-231; p. 230; As cited in: Malcolm Rutherford (1996), Institutions in Economics: The Old and the New Institutionalism. p. 9
1960s-1980s
Michael C. Jensen, 'Toward a Theory of the Press,' in Economics and Social Institutions, Karl Brunner, Editor (Martinus Nijhoff Publishing Company, 1979).