“Collective intelligence. Think of how Wikipedia works, how Amazon harnesses user annotation on its site, the way photo-sharing sites like Flickr are bleeding out into other applications… We're entering an era in which software learns from its users and all of the users are connected.”

— Tim O'Reilly

When asked "What innovation will most alter how we live in the next few years, as quoted in TIME magazine (24 October 2005)

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Tim O'Reilly 9

Irish computer programmer 1954

C. West Churchman (1913–2004) American philosopher and systems scientist

Source: 1960s - 1970s, The Design of Inquiring Systems (1971), p. 10; cited in Daniel J. Power (2004) Decision Support Systems: Frequently Asked Questions, p. 23

“I have my team focused on the front end, working on the user experience, and making sure we have all the wiki-like tools people need to work on the site. We're just cranking away.”

Jimmy Wales (1966) Wikipedia co-founder and American Internet entrepreneur

About Wikia Search, in an interview with Susan Kuchinskas in iMediaConnection, March 26, 2009 http://www.imediaconnection.com/content/22475.asp (only days before Wales would shut down Wikia Search and lay off two developers)

“If the users don't control the program, the program controls the users. With proprietary software, there is always some entity, the "owner" of the program, that controls the program—and through it, exercises power over its users. A nonfree program is a yoke, an instrument of unjust power.”

Richard Stallman (1953) American software freedom activist, short story writer and computer programmer, founder of the GNU project

Free Software Is Even More Important Now (September 2013) https://www.gnu.org/philosophy/free-software-even-more-important.html
2010s

“There is a rigorous science, just waiting to be recognized and developed, which encompasses the whole of 'the software problem,' as defined, including the hardware, software, languages, devices, logic, data, knowledge, users, users, and effectiveness, etc. for end-users, providers, enablers, commissioners, and sponsors, alike.”

Douglas T. Ross (1929–2007) American computer scientist

D.T. Ross (1989) "Appendix B: Understanding: The Key to Software" in: Computer Science and Telecommunications Board, National Research Council Scaling Up: A Research Agenda for Software Engineering. p. 66 (cited on p. 3).

“Knowledge is a tool, and like all tools, its impact is in the hands of the user.”

Dan Brown book The Lost Symbol

Source: The Lost Symbol

“Against the average user, anything works; there's no need for complex security software. Against the skilled attacker, on the other hand, nothing works.”

Bruce Schneier (1963) American computer scientist

The Fallacy of Trusted Client Software, Schneier, Bruce, 2001-08, Cryptogram newsletter, 2018-08-12 https://www.schneier.com/essays/archives/2000/08/the_fallacy_of_trust.html,
Digital Rights Management

“The user is the content of any situation, whether its driving a car, or wearing clothes or watching a show. The user is content.”

Marshall McLuhan (1911–1980) Canadian educator, philosopher, and scholar-- a professor of English literature, a literary critic, and a …

1970s, Tomorrow Show with Tom Snyder (1976)

“A vote is like a rifle: its usefulness depends upon the character of the user.”

Theodore Roosevelt (1858–1919) American politician, 26th president of the United States

Chapter V Applied Idealism http://www.bartleby.com/55/5.html
1910s, Theodore Roosevelt — An Autobiography (1913)

“It's like male geeks don't know how to deal with real live women, so they just assume it's a user interface problem. Not their fault. They'll just wait for the next version to come out- something more "user friendly.”

Douglas Coupland Microserfs

Source: Microserfs

“The best thing software can be is easy, but the way to do this is to get the defaults right, not to limit users' choices.”

Paul Graham (1964) English programmer, venture capitalist, and essayist

"The Other Road Ahead" http://www.paulgraham.com/road.html, September 2001

“Collective intelligence. Think of how Wikipedia works, how Amazon harnesses user annotation on its site, the way photo-sharing sites like Flickr are bleeding out into other applications… We're entering an era in which software learns from its users and all of the users are connected.”

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Tim O'Reilly 9

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