“In addition to interviewing and participating, we spent a good deal of time in observing the interaction of the various people who make up the restaurant organization. For example, we observed waitresses getting their food from service-pantry girls and picking up drinks from bartenders, and we stood with the checker while she checked the waiters’ orders as they left one kitchen we were studying.”

Source: Human relations in the restaurant industry. 1948, p. 361

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William Foote Whyte17

American sociologist 1914–2000

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“When we judge other people we confront them in a spirit of detachment, observing and reflecting as it were from the outside. But love has neither time nor opportunity for this. If we love, we can never observe the other person with detachment, for he is always and at every moment a living claim to our love and service.”

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Prime Minister

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William Foote Whyte17

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