“The outstanding quality accomplishments of industry during the past decade are familiar history. Particularly during World War II, the accomplishments made by the precision equipment in our tanks and guns and planes were indelibly impressed upon the entire world. This results side of the quality picture makes impressive reading.
Not so pretty a picture is presented when the behind-the-scenes effort to assure these high-quality standards is examined. It may be summarized by noting that many industries are now in a position where, for every dollar spent in planned production, many additional cents are lost owing to the poor quality of their products while in process of manufacture.
These data show that, while we have generally found our quality failures in the factory instead of after shipment, our techniques for so doing are often excessively costly and wasteful. They can be tolerated by no industry striving to maintain and improve its competitive position.
This is a situation with which industry is vitally concerned. It is one calling for the new techniques that have come to be popularly classified under the label of quality control.”

—  Armand V. Feigenbaum

Source: Quality Control: Principles, Practice, and Administration. 1951, p. 8; Chapter 1: What is quality control?

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Armand V. Feigenbaum 8
American businessman 1922–2014

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