“If there’s one piece of wisdom that this simple pilgrim would like to impart upon you: have the courage to start with the customer. My biggest regrets are the moments that I let a lack of data override my intuition on what’s best for our customers. This leadership change gives you some breathing room to break bad habits and deliver sustainable customer happiness — don’t waste the opportunity!”

Groupon CEO: “I Was Fired Today.” http://allthingsd.com/20130228/groupon-dumps-andrew-mason-as-ceo (February 28, 2013)

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Andrew Mason3

businessman 1981

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