“people think they know what they're getting, and they're always wrong.”
Source: My Sister's Keeper
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Jodi Picoult 595
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Reported in Tom Crisp, The Book of Bob: Choice Words, Memorable Men (2007), p. 113.
Source: The Curious Incident of the Dog in the Night-Time

“Can I give them what they think they're going to get from me? That's always the big question.”
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“The customer is always right. Even when they're wrong.”
Source: Disrupt You! (2015), p.177