“At no time are we ever in such complete possession of a journey, down to its last nook and cranny, as when we are busy with preparations for it.”

“We have been exceedingly busy ever since you went away. In the first place we have had to rejoice two or three times everyday at your having such very delightful weather for the whole of your journey…”

“In business, the followers are the customers. To produce these customers, the entire corporation must be viewed as a customer-creating and customer satisfying organism. Management must think of itself not as producing products but as providing customer creating value satisfactions. It must push this idea (and everything it means and requires) into every nook and cranny of the organization.”

“While it's impossible to be completely prepared for a downturn of this magnitude, we began priming ourselves for a weakening economy earlier last year. We have implemented strict cost cutting measures across all our operations. We have reduced headcount in individual businesses where appropriate and we've scaled back on capital expenditures. Even in plush times, we have never been a company that tolerates fat. So in times like these, we are better positioned to weather this cycle than our competitors.”

“There is something that happens to the mind in moments of terror. Perhaps we figure it's the last we'll ever have and we record it for the rest of our long journey. We take perfect snapshots, an album to despair over. We trim the edges and place them in plastic. We tuck the scrapbook away to take out in our ruined times.”

“I don't know if men will ever journey again, as we journeyed, to that intersection of latitude and longitude where a shell hangs forever — forever and yet not forever, in space and out of space — on the axis stretching through time from beginning to end.
From the dawn of the nebulae to the twilight of absolute entropy, when the framework of the cosmos has broken down into chaos, still that axis will stretch from dawn to dusk, from beginning to end. For as this world spins on an axis through space, so the sphere of time spins on its own axis.”

“The business of the Christian is nothing else than to be ever preparing for death”

“For outlandish creatures like us, on our way to a heart, a brain, and courage, Bethlehem is not the end of our journey but only the beginning - not home but the place through which we must pass if ever we are to reach home at last.”

“We became attached to the worldly possessions, as we were not capable of penetrating through the sky and peek at what was prepared for us.”

“If we go down into ourselves, we find that we possess exactly what we desire.”