“He died waiting for a doctor, in a building full of doctors. Nothing so dramatized for me the nature of a bureaucracy and its emphasis on procedures, rather than results.”

— Thomas Sowell

Source: 2000s, A Personal Odyssey (2000), Ch. 5 : Halls of Ivy
Context: In the summer of 1959, as in the summer of 1957, I worked as a clerk-typist in the headquarters of the U. S. Public Health Service in Washington. The people I worked for were very nice and I grew to like them. One day, a man had a heart attack at around 5 PM, on the sidewalk outside the Public Health Service. He was taken inside to the nurse's room, where he was asked if he was a government employee. If he were, he would have been eligible to be taken to a medical facility there. Unfortunately, he was not, so a phone call was made to a local hospital to send an ambulance. By the time this ambulance made its way through miles of Washington rush-hour traffic, the man was dead. He died waiting for a doctor, in a building full of doctors. Nothing so dramatized for me the nature of a bureaucracy and its emphasis on procedures, rather than results.

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Thomas Sowell 101

American economist, social theorist, political philosopher … 1930

Nicole Hollander (1939) Cartoonist

Source: Sylvia cartoon strip, p. 106

“We went to the hospital; it was full. The doctor told me that two hundred had died the day before. I asked the cause of death; he shrugged and said, "Tuberculosis, starvation, fatigue, and there are many who have no desire to live."”

Edward R. Murrow (1908–1965) Television journalist

Broadcast from Buchenwald (1945)

“My dear old friend King George V told me he would never have died but for that vile doctor, Lord Dawson of Penn.”

Margot Asquith (1864–1945) Anglo-Scottish socialite, author and wit

Quoted by Mark Bonham Carter in his Introduction to the 1962 edition of The Autobiography of Margot Asquith (London: Eyre & Spottiswoode, 1962) p. xxxv.

“The most competent physician of our world advises the patient to listen to an ignorant doctor who the patient thinks is very competent rather than to a competent doctor who the patient thinks is ignorant.”

Cyrano de Bergerac (1619–1655) French novelist, dramatist, scientist and duelist

The Other World (1657)
Context: The most competent physician of our world advises the patient to listen to an ignorant doctor who the patient thinks is very competent rather than to a competent doctor who the patient thinks is ignorant. He reason is that our imagination works for our good health, and as long as it is supplemented by remedies, it is capable of healing us. But the most powerful remedies are too weak when the imagination does not apply them.