
“Exceeding expectations is where satisfaction ends and loyalty begins.”
Lift Me UP! Service With A Smile (2005)
“An Unread Book”, p. 40
The Third Book of Criticism (1969)
“Exceeding expectations is where satisfaction ends and loyalty begins.”
Lift Me UP! Service With A Smile (2005)
2013, "Satyameva Jayate: Truth Alone Triumphs", 2013
Context: Those who derive satisfaction by perpetuating pain in others will probably not stop their tirade against me. I do not expect them to. But, I pray in all humility, that they at least now stop irresponsibly maligning the 6 crore people of Gujarat.
“Blessed is the man who expects nothing, for he shall never be disappointed”
Letter, written in collaboration with John Gay, to William Fortescue (23 September 1725).
A similar remark was made in a letter to John Gay (16 October 1727): "I have many years magnify'd in my own mind, and repeated to you a ninth Beatitude, added to the eight in the Scripture: Blessed is he who expects nothing, for he shall never be disappointed."
Variant: Blessed is he who expects nothing, for he shall never be disappointed.
Context: "Blessed is the man who expects nothing, for he shall never be disappointed" was the ninth Beatitude which a man of wit (who, like a man of wit, was a long time in gaol) added to the eighth.
Baccalaureate address as President of Yale (12 June 1966)
Source: Legal foundations of capitalism. 1924, p. 301
“There is no satisfaction in hanging a man who does not object to it.”
“Those, who expect more, will be disappointed, but no change will be effected by it.”
Letter to George William Fairfax (25 June 1786), published in The Writings Of George Washington (1835) by Jared Sparks, p. 175
1780s
Context: My manner of living is plain. I do not mean to be put out of it. A glass of wine and a bit of mutton are always ready; and such as will be content to partake of them are always welcome. Those, who expect more, will be disappointed, but no change will be effected by it.
(J. Hudson Taylor. Separation and Service: Or Thoughts on Numbers VI, VII. London: Morgan & Scott, n.d., 41-42).