“The worker's effectiveness is determined largely by the way he is being managed.”

Source: 1960s - 1980s, MANAGEMENT: Tasks, Responsibilities, Practices (1973), Part 2, p. 380

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Peter F. Drucker180

American business consultant 1909–2005

Richard Boyatzis (1946) American business theorist

Introduction text.
Competent manager (1982)

“Psychology of Management, as here used, means, the effect of the mind that is directing work upon that work which is directed, and the effect of this undirected and directed work upon the mind of the worker.”

Lillian Gilbreth (1878–1972) American psychologist and industrial engineer

Source: Psychology of management, 1914, p. 1

“The key question for top management is what are your assumptions (implicit as well as explicit) about the most effective way to manage people?”

Douglas McGregor (1906–1964) American professor

Source: The Human Side of Enterprise (1960), p. 1; as cited in: Abraham Harold Maslow, Deborah Collins Stephens, Gary Heil. Maslow on management, John Wiley, 1998, p. 96

“SPAN ID=Whether_he_realizes>Whether he realizes it or not, however, Mr. Mets is affected every hour of his life not only by the words he hears and uses, but also by his unconscious assumptions about language. […] Such unconscious assumptions determine the effect that words have on him -- which in turn determines the way he acts, whether wisely or foolishly. Words -- the way he uses them and the way he takes them when spoken by others -- largely shape his beliefs, his prejudices, his ideals, his aspirations. They constitute the moral and intellectual atmosphere in which he lives -- in short, his semantic environment.”

S. I. Hayakawa book Language in Thought and Action

</SPAN>
Source: Language in Thought and Action (1949), The Niagara of Words, p. 18

“The worker is not the problem. The problem is at the top! Management!”

W. Edwards Deming (1900–1993) American professor, author, and consultant

Cultural Transformation Study Guide http://forecast.umkc.edu/ftppub/ba541/DEMINGLIBRARY/DLVol24-25.PDF Accessed December 19, 2006

“The supposition is prevalent the world over that there would be no problems in production or service if only our production workers would do their jobs in the way that they were taught. Pleasant dreams. The workers are handicapped by the system, and the system belongs to the management.”

W. Edwards Deming (1900–1993) American professor, author, and consultant

Source: Out Of The Crisis (1982), p. 134

“A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance of anyone is governed largely by the system that he works in, the responsibility of management.”

W. Edwards Deming (1900–1993) American professor, author, and consultant

The New Economics for Industry, Government, Education (1993)

“The organization's marketing task is to determine the needs, wants and interests of target markets and to achieve the desired results more effectively and efficiently than competitors, in a way that preserves or enhances the consumer's or society's well-being.”

Philip Kotler (1931) American marketing author, consultant and professor

Philip Kotler cited in: Morgen Witzel, "First Among Marketers". Financial Times. August 6, 2003.

“In case of actual danger, the social democracy banks not on the "Iron Front" but on the Prussian police. It is reckoning without its host! The fact that the police was originally recruited in large numbers from among social-democratic workers is absolutely meaningless. Consciousness is determined by environment even in this instance. The worker who becomes a policeman in the service of the capitalist state, is a bourgeois cop, not a worker. Of late years, these policemen have had to do much more fighting with revolutionary workers than with Nazi students. Such training does not fail to leave its effects. And above all: every policeman knows that though governments may change, the police remains.”

Leon Trotsky (1879–1940) Marxist revolutionary from Russia

Source: Fascism: What It Is and How to Fight It (1944), Ch. 4

“Far from being the father of jihad, Mohammad was a peacemaker, who risked his life and nearly lost the loyalty of his closest companions because he was determined to effect a reconciliation with Mecca.”

Karen Armstrong (1944) author and comparative religion scholar from Great Britain

Source: Muhammad: A Biography of The Prophet (2001)

“The worker's effectiveness is determined largely by the way he is being managed.”

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Peter F. Drucker180

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