“A system represents someone's solution to a problem. The system doesn't solve the problem.”

—  John Gall

Source: General systemantics, an essay on how systems work, and especially how they fail..., 1975, p. 74 Cited in: Roger Kaufman and Fenwick W. English (1979) Needs Assessment: Concept and Application, p. 94

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John Gall13
American physician 1925–2014

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