“It is one of the favorite pastimes of headquarters groups to decide from within their professional ivory tower what help the field organization needs and to design and develop programs for meeting these "needs." Then it becomes necessary to get field management to accept the help provided, and a different role is taken by the staff: that of persuading middle and lower management to utilize the programs.”

—  Douglas McGregor

Source: The Human Side of Enterprise (1960), p. 227 (in 2006 edition)

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Douglas McGregor 22
American professor 1906–1964

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