“When a condition of honesty and sincerity is recognized to exist, errors of judgment, defects of ability, are sympathetically endured. They are expected. Employees don’t ascribe infallibility to leaders or management. What does disturb them is insincerity and the appearance of insincerity when the facts are not in their possession.”

— Chester Barnard

Source: Organization and Management: Selected Papers (1948), p. 11

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Chester Barnard 24

American businessman 1886–1961

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