“Business reengineering isn't about fixing anything. Business reengineering means starting all over, starting from scratch. Business reengineering means putting aside much of the received wisdom of two hundred years of industrial management,… How people and companies did things yesterday doesn't matter to the business reengineer.”

—  Michael Hammer

Source: Reengineering the Corporation, 1993, p. 2

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Michael Hammer14
American academic 1948–2008

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