“In selecting human assistants such superficialities as education, as physical strength, even antecedent morality, are not as important as the inner attitudes, proclivities, character, which after all determine the man or woman.”

Source: The twelve principles of efficiency (1912), p. 176; cited in Münsterberg (113; 52)

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Harrington Emerson 9
American efficiency engineer and business theorist 1853–1931

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