Robert L. Flood Quotes (12 quotes) | Quotes of famous people

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Famous Robert L. Flood Quotes

“Quality means meeting customers' (agreed) requirements, formal and informal, at lowest cost, first time every time.”

Robert L. Flood

Robert L. Flood (1993) Beyond TQM. p. 42.

“Churchman recognized in his critical systemic thinking that the human mind is not able to know the whole. … Yet the human mind, for Churchman, may appreciate the essential quality of the whole. For Churchman, appreciation of this essential quality begins … when first you see the world through the eyes of another. The systems approach, he says, then goes on to discover that every worldview is terribly restricted. Consequently, with Churchman, a rather different kind of question about practice surfaces. … That is, who is to judge that any one bounded appreciation is most relevant or acceptable? Each judgment is based on a rationality of its own that chooses where a boundary is to be drawn, which issues and dilemmas thus get on the agenda, and who will benefit from this. For each choice it is necessary to ask, What are the consequences to be expected insofar as we can evaluate them and, on reflection, how do we feel about that? As Churchman points out, each judgment of this sort is of an ethical nature since it cannot escape the choice of who is to be the client—the beneficiary—and thus which issues and dilemmas will be central to debate and future action. In this way, the spirit of C. West Churchman becomes our moral conscience. A key principle of systemic thinking, according to Churchman, is to remain ethically alert. Boundary judgments facilitate a debate in which we are sensitized to ethical issues and dilemmas.”

Robert L. Flood

Robert L. Flood (1999, p. 252-253) as cited in: Michael H. G. Hoffmann (2007) Searching for Common Ground on Hamas Through Logical Argument Mapping. p. 5.

“Cybernetics, although not ignoring formal networks, suggests that an informal communications structure will also be present such that complex conversations at a number of levels between two or more individuals exist.”

Robert L. Flood

Source: Dealing with Complexity (1988), p. 79.

“In the modern systems approach, the concept "system" is used not to refer to things in the world but to a particular way of organising our thoughts about the world.”

Robert L. Flood

Source: Creative Problem Solving (1991), p. 2.

“An example from soft systems thinking is Checkland's appreciation of soft systems methodology. He wants to introduce hard systems approaches to deal with hard problems only after and through a soft systems analysis.”

Robert L. Flood

Robert L. Flood (1993) Dealing with Complexity: An Introduction to the Theory and … - Pagina 127.

“So far it has been ascertained that a root definition is a core description of purposeful activity taken from a specific point of view.”

Robert L. Flood

Source: Dealing with Complexity (1988), p. 111.