“Ultimately, an aircraft owner does not want to have to deal with all the intricate details which are necessary for the business.”Niki Lauda
“Whenever there is discussion, I make it clear that I do not want any grey zones, just black and white.*Grey zones do not interest me at all.”Niki Lauda
“I always want to know whether the customers are satisfied; customer satisfaction is, after all, my ultimate goal!”Niki Lauda