Armand V. Feigenbaum Quotes

Armand Vallin Feigenbaum was an American quality control expert and businessman. He devised the concept of Total Quality Control which inspired Total Quality Management . Wikipedia  

✵ 6. April 1922 – 13. November 2014
Armand V. Feigenbaum: 8   quotes 0   likes

Famous Armand V. Feigenbaum Quotes

“Product and service quality can be defined as the total composite product and service characteristics of marketing, engineering, manufacturing, and maintenance through which the product and service in use will meet the expectations of the customer.”

Variant: Product quality can then be defined as: The composite product characteristics of engineering and manufacturing that determine the degree to which the product, in use, will meet the expectations of the customer.
Source: Total Quality Control, 1983, p. 7

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