“Everyone wants to know why customer service has gone to hell in a handbasket. I want to know why customer behavior has gone to hell in a handbasket.”

—  Brené Brown

Source: Daring Greatly: How the Courage to Be Vulnerable Transforms the Way We Live, Love, Parent, and Lead

Last update June 3, 2021. History

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Brené Brown photo
Brené Brown 101
US writer and professor 1965

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