“Automating a mess yields an automated mess”

—  Michael Hammer

Reengineering the Corporation, 1993
Context: The genesis of reengineering lies in a phrase one of us coined in the late 1980s: “Automating a mess yields an automated mess.” Unless an organization reconceptualized its operations, overlaying new technology on these operations accomplished little.

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Michael Hammer 14
American academic 1948–2008

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