“The more you hardwire a company on total quality management, [the more] it is going to hurt breakthrough innovation… The mindset that is needed, the capabilities that are needed, the metrics that are needed, the whole culture that is needed for discontinuous innovation, are fundamentally different.”

Vijay Govindarajan, in: Business Week, (2007), p. 176

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Vijay Govindarajan7

American academic 1949

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