“Social relations with one's work associates tend to deteriorate under the stress of conflict. In part, this reaction reflects the person's general dissatisfaction with the work situation. Attitudes toward those role senders who create the conflict become worse, just as do those toward the job and the organization in general.”

—  Robert L. Kahn

Source: Organizational stress: Studies in role conflict and ambiguity, 1964, p. 67

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Robert L. Kahn11
American psychologist 1918–2019

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