“Conflict is viewed as the active striving for one's own preferred outcome which, if attained, precludes the attainment by others of their own preferred outcome, thereby producing hostility.”

Likert, Rensis, and Jane G. Likert. New ways of managing conflict. McGraw-Hill, 1976. p. 7.

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Rensis Likert 16
American statistician 1903–1981

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