“In Europe and in America, people are now more interested in the cost of quality and in systems of quality-audit. But in Japan, we are keeping very strong interest to improve quality by use of methods which you started…. when we improve quality we also improve productivity, just as you told us in 1950 would happen.”

— W. Edwards Deming

Source: Out Of The Crisis (1982), p. 2

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W. Edwards Deming 33

American professor, author, and consultant 1900–1993

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