“An efficient and contented employee has a positive money value to any employer. To hold him and keep him efficient, his personal comfort and needs should be considered in every way not detrimental to the company's interests.”

— Walter Dill Scott

Walter Dill Scott, "The Psychology of Business - Wages," in: System, (18) (Dec. 1910), p. 610. The first article appeared in XVII

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Walter Dill Scott12

President of Northwestern university and psychologist 1869–1955

Edward Cadbury (1873–1948) British businessman

Introduction, p. vii; Partly cited in: Felix Behling et al., The Changing Worlds and Workplaces of Capitalism. 2015, p. 194
Experiments in industrial organization (1912)

“Each officer possesses all the power necessary to render his position efficient, and has the authority with the approval of the President and General Superintendent to appoint all persons for whose acts he is held responsible, and may dismiss any subordinate when, in his judgment, the interest of the company will be promoted thereby.”

Daniel McCallum (1815–1878) Canadian engineer and early organizational theorist

Source: Report of the Superintendent of the New York and Erie Railroad to the Stockholders (1856), p. 40; Cited in Alfred D. Chandler, Jr. (1977) The Visible Hand: The Managerial Revolution in American Business. p. 102

“We hold that efficiency cannot itself be a "value." Rather, it operates in the interstices of a value system; it prescribes relationships (ratios or proportions) among parts of the value system; it receives its "moral content" by syntax, by absorption. Things are not simply "efficient" or "inefficient." They are efficient or inefficient for given purposes, and efficiency for one purpose may mean inefficiency for another.”

Dwight Waldo (1913–2000) American political scientist

Source: The Administrative State, 1948, p. 202

“To admit that labor needs protection is to acknowledge its inferiority; it is to acquiesce in an assumption that degrades the workman to the position of a dependent, and leads logically to the claim that the employee is bound to vote in the interest of the employer who provides him with work.”

Henry George (1839–1897) American economist

Source: Protection or Free Trade? (1886), Ch. 2
Context: The needs of labor require more than kind words, and are not to be satisfied by such soft phrases as we address to a horse when we want to catch him that we may put a bit in his mouth and a saddle on his back. Let me ask those who are disposed to regard protection as favorable to the aspirations of labor, to consider whether it can be true that what labor needs is to be protected?
To admit that labor needs protection is to acknowledge its inferiority; it is to acquiesce in an assumption that degrades the workman to the position of a dependent, and leads logically to the claim that the employee is bound to vote in the interest of the employer who provides him with work.
There is something in the very word "protection" that ought to make workingmen cautious of accepting anything presented to them under it. The protection of the masses has in all times been the pretense of tyranny — the plea of monarchy, of aristocracy, of special privilege of every kind. The slave owners justified slavery as protecting the slaves.

“The corporate manager who achieves success by honest efficiency in giving the best service to the public should be favored because we all beneﬁt by his efficiency. […] he should be helped by the Government because his success is good for the National welfare. But a man who, grasps and holds business power by breaking the industrial efficiency of others, who wins success by methods which are against‘ the public interest and degrading to the public morals, should not be permitted to ‘ exercise such power. Instead of punishing him by a long and doubtful process of the law after the wrong has been com- mitted, there should be such effective Government regulation as to check the evil tendencies at the moment that they start do develop.”

Theodore Roosevelt (1858–1919) American politician, 26th president of the United States

1910s, The Progressives, Past and Present (1910)

“I hold that if companies are attacked simply because they are big then an attack on efficiency must be a corollary of that attack. If we penalize efficiency, how can we as a nation compete in the economy of the world at large?”

Alfred P. Sloan (1875–1966) American businessman

Source: My Years with General Motors, 1963, p. 514

“I was not content to believe in a personal devil and serve him, in the ordinary sense of the word. I wanted to get hold of him personally and become his chief of staff.”

Aleister Crowley (1875–1947) poet, mountaineer, occultist

Source: The Confessions of Aleister Crowley (1929), Ch. 5.
Context: I resolved passionately to reach the spiritual causes of phenomena, and to dominate the material world which I detested by their means. I was not content to believe in a personal devil and serve him, in the ordinary sense of the word. I wanted to get hold of him personally and become his chief of staff.

“The average American citizen should have presented to him in a simple and easily comprehended form the truth about the business affairs that affect his daily life as consumer, employee, employer, as investor, as voter. […] There are concrete instances of unfair competition that can be reached under the Federal criminal legislation, and they should be attacked and destroyed in the courts. But the laws should be such that normally, and save in extraordinary, circumstances, there should be no need of recourse to the courts. What is needed is administrative supervision and control. This should be so exercised that the highways of commerce and opportunity should be open to all; and not nominally open, but really open, a consistent effort being made to deprive every man of any advantage that is not due to his own superiority and efficiency, controlled by moral purpose. […] Not only as a matter of justice and honesty, but as a matter of prime popular interest, we should see that this control is so exercised as to favor a proper return to the upright business manager and honest investor.”

Theodore Roosevelt (1858–1919) American politician, 26th president of the United States

1910s, The Progressives, Past and Present (1910)

“Congress does act slowly, often without foresight, and in ways detrimental to efficient government. But our entire consitutional scheme of checks and balances is intended to curb swift government action and to subordinate efficiency concerns to safeguard liberty and freedom.”

Bruce Fein (1947) American lawyer

AIDS in the workplace; the administration's impeccable logic http://www.nytimes.com/1986/07/13/business/aids-in-the-workplace-the-administration-s-impeccable-logic.html, The New York Times (July 13, 1986)

“Consider any individual at any period of his life, and you will always find him preoccupied with fresh plans to increase his comfort.”

Alexis De Tocqueville book Democracy in America

Book Three, Chapter XXI.
Democracy in America, Volume II (1840), Book Three

“An efficient and contented employee has a positive money value to any employer. To hold him and keep him efficient, his personal comfort and needs should be considered in every way not detrimental to the company's interests.”

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