“To date, most research on information technology (IT) outsourcing concludes that firms decide to outsource IT services because they believe that outside vendors possess production cost advantages. Yet it is not clear whether vendors can provide production”

— Jeanne W. Ross

Natalia Levina and Jeanne W. Ross (2003) "From the vendor's perspective: exploring the value proposition in information technology outsourcing." MIS quarterly p. 331

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Jeanne W. Ross 13

American computer scientist 1958

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