“As with all theories, we can learn something from agency theory and transaction-costs economics, since they emphasize something others hide. But as with all theories, they also distort; in fact, I will argue that their distortions outweigh the value of what they highlight.”

—  Charles Perrow

Source: 1970s, Complex organizations, 1972, p. 220

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Charles Perrow 71
American sociologist 1925–2019

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