Variant: Product quality can then be defined as: The composite product characteristics of engineering and manufacturing that determine the degree to which the product, in use, will meet the expectations of the customer.
Source: Total Quality Control, 1983, p. 7
“It has always been characteristic of American Industry to change products and methods of doing jobs as often as competitive conditions or engineering progress dictates. This makes frequent changes in an individual's work necessary. In addition, the markedly greater turnover and absenteeism of recent years result in unbalanced production lines which again makes for frequent shifting of individuals from one job to another. One of the most serious production problems faced at the Harwood Manufacturing Corporation has been the resistance of production workers to the necessary changes in methods and jobs. This resistance expressed itself in several ways, such as grievances about the piece rates that went with the new methods, high turnover, very low efficiency, restriction of output, and marked aggression against management. Despite these undesirable effects, it was necessary that changes in methods and jobs continue.”
Source: "Overcoming resistance to change." 1948, p. 512; Lead paragraph
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John R. P. French 9
American psychologist 1913–1995Related quotes

Out of Control: The New Biology of Machines, Social Systems and the Economic World (1995), New Rules for the New Economy: 10 Radical Strategies for a Connected World (1999)

Source: Principles of industrial organization, 1913, p. 41-42
Source: Designing complex organizations, 1973, p. 26
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"Social Justice and the Emerging New Age" address at the Herman W. Read Fieldhouse, Western Michigan University (18 December 1963)
1960s

Source: Quality, Productivity and Competitive Position, (1982), p. i; Preface
Source: Global Shift (2003) (Fourth Edition), Chapter 12, The Semiconductor Industry, p. 435