“Some of these by-products [of official goals] may become so important to the participants who make up the institution as to constitute unofficial goals. “I would not be interested in this hospital unless it…” did something or other. “The trouble with this place is everyone is so concerned with” this or that pursuit. Where these blanks are not filled in with good patient care, teaching and research we have unofficial goals of some group or individual, and thus we have uses to which the institution is put other than the avowed ones.”

— Charles Perrow

Source: 1960s, Authority, Goals and Prestige in a General Hospital, 1960, p. 15. (Emphasis in the original by Jones (2013)).

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Charles Perrow71

American sociologist 1925–2019

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Charles Perrow71

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