“Engineers, scientists, and statisticians have, until recently, been the groups chiefly interested in activity called quality control. These technologists have been primarily concerned with the technical methods which have become associated with the subject. They have applied these methods to a number of industrial quality problems.
Excellent results in improving quality and in reducing costs are now being reported from these applications. These reports have generated growing interest by industrial managers in the potentialities of quality control as a business method.
What, management is asking, is meant by the term "quality control"? Is there anything really new about it? What are the quality-control activities? What is the proper organization for quality control? How much does the program cost, and what benefits can result from it? Is quality control good only for mass production? May it be useful in a job shop as well? How do statistical methods fit into the quality-control pattern? What does quality control mean to the foreman, to the design engineer, to the salesman? How is quality control introduced to a company?”

—  Armand V. Feigenbaum

Source: Quality Control: Principles, Practice, and Administration. 1951, p. vii; Preface: lead paragraph

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Armand V. Feigenbaum 8
American businessman 1922–2014

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“Several of the quality-control methods have been carried on in industry for many years. What are new in the modern approach to quality control are integration of these often uncoordinated activities into an over-all administrative program for a factory and the addition to the time-tested methods used of a few new techniques which have been found useful in dealing with and thinking about the increased emphasis upon precision in manufactured parts.”

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“The materials presented in this book have been developed in industry for use in meeting a wide variety of practical industrial problems. They have been used in several factories both as the "plan of attack" for organizing new quality-control programs and as text material for in-service training courses.”

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Not so pretty a picture is presented when the behind-the-scenes effort to assure these high-quality standards is examined. It may be summarized by noting that many industries are now in a position where, for every dollar spent in planned production, many additional cents are lost owing to the poor quality of their products while in process of manufacture.
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This is a situation with which industry is vitally concerned. It is one calling for the new techniques that have come to be popularly classified under the label of quality control.”

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