“The first step in any great movement is to… arouse interest in the subject, to discuss the great problems involved, to outline the possible solutions, and to assign the various problems to those best fitted to undertake and handle them.
The next step is to realize that all this discussion, valuable as it is, can grow into such action as it deserves, only if measurement is insisted upon from the very beginning of making the investigations outlined, if the records of measurement are in such form that they can be used by those who did not make them, that skill and experience may thus be transferred, and if the results of the measurements are incorporated into actual and universal practice as soon as they are properly synthesized into practical methods of least waste.
The world has come to realize the truth of this as applied to material things. The day of standardization of materials and of machines is far advanced, and is daily progressing; but such has been rarely the case with measurement as applied to the human element.”
Source: Measurement of the human factor in industry (1917), p. 3.
Help us to complete the source, original and additional information
Frank Bunker Gilbreth, Sr. 19
American industrial engineer 1868–1924Related quotes

First Congress of the International Association of Shell Structures (now IASS), Madrid (1959) discussion following presentation of his paper paper ‘New Shapes for Shells’, as quoted by John Chilton, "39 etc… : Heinz Isler’s infinite spectrum of new shapes for shells" (2009) Proceedings of the International Association for Shell and Spatial Structures (IASS) Symposium 2009, Valencia, Evolution and Trends in Design, Analysis and Construction of Shell and Spatial Structures, 28 September – 2 October 2009, Universidad Politecnica de Valencia, Spain, eds. Alberto Domingo, Carlos Lazaro.

Attributed in Educational Psychology (2000) by Anita E. Woolfolk, p. 212
2000s

Source: Physics and Politics http://www.gutenberg.org/dirs/etext03/phypl10.txt (1869), Ch. 2, The Use of Conflict
Context: The great difficulty which history records is not that of the first step, but that of the second step. What is most evident is not the difficulty of getting a fixed law, but getting out of a fixed law; not of cementing (as upon a former occasion I phrased it) a cake of custom, but of breaking the cake of custom; not of making the first preservative habit, but of breaking through it, and reaching something better.

1962, Second Letter to Nikita Khrushchev

Remarks to the Reichstag Committee of Foreign Affairs (7 October 1926), quoted in W. M. Knight-Patterson, Germany. From Defeat to Conquest 1913-1933 (London: George Allen and Unwin, 1945), p. 389
1920s

Lavrov says no to Russian role in resolving Kashmir issue, (October 2012). http://indrus.in/articles/2012/10/05/lavrov_says_no_to_russian_role_in_resolving_kashmir_issue_18141.html

Out of Control: The New Biology of Machines, Social Systems and the Economic World (1995), New Rules for the New Economy: 10 Radical Strategies for a Connected World (1999)