“Total quality control is an effective system for integrating the quality development, quality maintenance, and quality improvement efforts of the various groups in an organization so as to enable production and service at the most economical levels which allow full customer satisfaction.”

— Armand V. Feigenbaum

Cited in: D.H. Stamatis (1999) TQM Engineering Handbook, p. 12
Total Quality Control, 1983

Adopted from Wikiquote. Last update June 3, 2021. History

Help us to complete the source, original and additional information

Do you have more details about the quote "Total quality control is an effective system for integrating the quality development, quality maintenance, and quality …" by Armand V. Feigenbaum?

Armand V. Feigenbaum 8

American businessman 1922–2014

Armand V. Feigenbaum (1922–2014) American businessman

Variant: Product quality can then be defined as: The composite product characteristics of engineering and manufacturing that determine the degree to which the product, in use, will meet the expectations of the customer.
Source: Total Quality Control, 1983, p. 7

“Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.”

W. Edwards Deming (1900–1993) American professor, author, and consultant

Source: Out Of The Crisis (1982), p. 23 (Point 5 from the "Condensation of the 14 Points for Management" presented in Chapter 2)

“TQM is focused on everyone's satisfaction. TQM is an unyielding, continuing, improving effort by everyone in the company to understand, meet, and exceed the expectations of customers. TQM is not just a quality control program.”

Shoji Shiba (1930) Japanese academic

Alex d'Arbeloff cited in: Shōji Shiba, New American TQM. Productivity press, 1993. p. 315

“Engineers, scientists, and statisticians have, until recently, been the groups chiefly interested in activity called quality control. These technologists have been primarily concerned with the technical methods which have become associated with the subject. They have applied these methods to a number of industrial quality problems.
Excellent results in improving quality and in reducing costs are now being reported from these applications. These reports have generated growing interest by industrial managers in the potentialities of quality control as a business method.
What, management is asking, is meant by the term "quality control"? Is there anything really new about it? What are the quality-control activities? What is the proper organization for quality control? How much does the program cost, and what benefits can result from it? Is quality control good only for mass production? May it be useful in a job shop as well? How do statistical methods fit into the quality-control pattern? What does quality control mean to the foreman, to the design engineer, to the salesman? How is quality control introduced to a company?”

Armand V. Feigenbaum (1922–2014) American businessman

Source: Quality Control: Principles, Practice, and Administration. 1951, p. vii; Preface: lead paragraph

“In Europe and in America, people are now more interested in the cost of quality and in systems of quality-audit. But in Japan, we are keeping very strong interest to improve quality by use of methods which you started…. when we improve quality we also improve productivity, just as you told us in 1950 would happen.”

W. Edwards Deming (1900–1993) American professor, author, and consultant

Source: Out Of The Crisis (1982), p. 2

“In the phrase "quality control" the word quality does not have the popular meaning of "best" in any absolute sense. It means "best for certain customer conditions." These conditions are (a) the actual use and (b) the selling price of the product. Product quality cannot be thought of apart from product cost.”

Armand V. Feigenbaum (1922–2014) American businessman

Source: Quality Control: Principles, Practice, and Administration. 1951, p. 1

“So-called racial differences in IQ scores are more a consequence of disparities in socioeconomic status and the quality of education than of any genetic differences between ethnic groups. Efforts to improve educational quality and opportunity can increase the economic benefits associated with increased educational achievement.”

Daniel J. Fairbanks (1956) American artist

Source: Everyone is African: How Science Explodes the Myth of Race (2015), pp. 154–155.

“Quality improves with effort according to an exponential curve.”

Robert W. Bly (1957) American writer

101 Ways to Make Every Second Count: Time Management Tips and Techniques for More Success With Less Stress (1999)

“What matters is the di¤erence between qualities available and qualities required by the demand side, that is by the organization of production.”

Jan Tinbergen (1903–1994) Dutch economist

Source: Income Distribution (1975), p. 15; Cited in: Acemoglu, Daron. Technical change, inequality, and the labor market. No. w7800. National bureau of economic research, 2000. p. 11

“Quality comes not from inspection, but from improvement of the production process.”

W. Edwards Deming (1900–1993) American professor, author, and consultant

Source: Out Of The Crisis (1982), p. 29

“Total quality control is an effective system for integrating the quality development, quality maintenance, and quality improvement efforts of the various groups in an organization so as to enable production and service at the most economical levels which allow full customer satisfaction.”

Help us to complete the source, original and additional information

Armand V. Feigenbaum 8

Related quotes

Related topics