“The basic proposition is that the greater the uncertainty of the task, the greater the amount of information that has to be processed between decision-makers during the execution of the task. If the task is well understood prior to performing it much of the activity can be preplanned. If it is n~t understood, then during the actual task execution more knowledge is acquired which leads to changes in resource allocations, schedules, and priorities.”

—  Jay R. Galbraith

Source: Organization design: An information processing view, 1977, p. 21

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Jay R. Galbraith 9
American business theorist 1939–2014

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